GROUP FITNESS BOOKING POLICY

At Function Well, we are committed to delivering an exceptional group fitness experience for every member. To ensure fair access to our classes and maintain the highest standard of service, the following booking guidelines apply.

CLASS BOOKINGS

• Classes may be reserved up to 4 days in advance.
• Bookings open at 7:00am on the fourth day prior to each class.
• Bookings close 15 minutes before the scheduled start time.

CANCELLATIONS

Members may cancel their booking in the FW app up to 6 hours prior to the class start time without penalty.

LATE CANCELLATIONS & NON-MEMBER ATTENDANCE

Cancellations made within 6 hours, or failure to attend a booked class, will incur a $10 fee, applied to your account.

ARRIVAL & CLASS ETIQUETTE

Please arrive on time, allowing sufficient time to check in, prepare your equipment, receive the class briefing, and complete the warm-up. Late arrival may result in your place being offered to a waitlisted member, or you may not be admitted to the class if entry would be disruptive or if participation without a proper warm-up presents a safety risk.

OUR COMMITMENT TO YOU

• Minimising last-minute cancellations helps maintain availability in high-demand classes.
• It provides waitlisted members with a genuine opportunity to secure a place.
• It supports a considered and respectful booking environment for our community.
• We appreciate your understanding and cooperation in helping us deliver a seamless and elevated training experience.