Customer Service Leader

Customer Service at our NEW Toombul Hub

Function Well Toombul will deliver our holistic philosophy, in a new luxe, 5-star facility and fitness experience like never before. We have left no stone unturned to ensure every part of our members journey is world class – The environment is everything when it comes to being fit. Our expert team, the design of our GYM floor, specialised group training rooms, studios and Restoration Zone will be unparalleled.

We are looking for a driven, positive, warm and friendly person to lead the team on delivering the ultimate customer experience and take ownership of the Function Well Toombul Customer Service division. 

 

 The Position:

  • Authentic belief in the power of fitness
  • Exceptional customer service and personal skills
  • Attention to detail

The Role :

Extensive product knowledge of our holistic offering so you can best help prospects and our members along with a desire to create incredible, memorable experiences at every opportunity is paramount. 

Getting to know our members and taking a genuine interest in their fitness and wellness goals, event planning and managing in collaboration with Function Well Marketing to foster our community and reinforce the Function Well brand, providing solutions for feedback and complaints and most importantly building long-lasting relationships are the key components of your role. 

About You:

The following items make sure you are the right fit for the role: 

  • Driven with plenty of initiative 
  • Natural leadership skills and enjoy working in a high performing team
  • Genuinely enjoy people
  • Thrive under pressure
  • Exceptional sales and customer service skills  
  • Love targets and smashing them
  • Multi-tasker and excel in busy environments

How to Apply:

Please send your resume and cover letter to cheyanne@functionwell.com.au